WhatsApp is our fastest line, usually answered in under an hour during studio hours. If you'd rather write, there's a form below.
We're a small studio, so you'll always be speaking to one of us directly. No scripts, no ticket numbers. Just a human reply from Singapore.
Tell us what you're looking for. The form will open WhatsApp with your message pre-filled, so you can send it in a tap.
We pack every piece by hand in a recycled linen pouch inside a gift-ready box. You'll get a tracking link within a working day.
If a piece isn't right, message us within thirty days of delivery for a free exchange or a refund. Pieces should come back unworn, in their original packaging.
Crystal jewellery ages well with a little care. A few small habits will keep your pieces looking new for years.
After you send your order on WhatsApp, we'll reply with a PayNow QR in the name of Channel Crystals. Scan it with any Singapore bank app and you're done. Bank transfer is also possible for international orders.
Orders placed before noon on a working day ship the same afternoon. You'll get a tracking link on WhatsApp as soon as it's dropped off.
Yes, every stone we use is a natural, untreated crystal unless specified otherwise. We never use dyed glass, resin, or heat-treated lookalikes.
We only use 14k gold-fill and recycled sterling silver. With normal wear and the care tips above, you should see many years of use without significant tarnishing.
Most rings can be resized. Message us with your piece name and the size you'd like, and we'll talk you through the options.
We ship worldwide via registered post or DHL. Shipping is quoted per order on WhatsApp because rates vary by country and weight.
Occasionally, yes. Send us your idea on WhatsApp with a rough budget and timeline. We take on a small number of custom briefs each quarter.
We work with a small number of stockists. Drop a note with your store's name and website and we'll send the wholesale deck if it feels like a good fit.
Join the inner circle for early drops, founder notes from the studio, and the occasional crystal guide worth keeping.